Privacy Policy

At MEC ("we," "our," or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, mobile applications, and cargo forwarding services.

1. Information We Collect

1.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Register an account: Full name, email address, phone number, and mailing address.
• Book a shipment: Sender and consignee details, pickup and delivery addresses, and shipment contents.
• Contact us: Your name, email address, phone number, and message content.
• Subscribe to newsletters: Email address and preferences.

1.2 Information Collected Automatically

When you use our website, we may automatically collect:

• Device and Usage Information: IP address, browser type, operating system, pages visited, time spent, and referring URLs.
• Cookies and Tracking Technologies: We use cookies to enhance your experience and analyze site usage.
• Location Data: With your consent, we may collect location information for service personalization.

1.3 Information from Third Parties

We may receive information about you from third-party service providers, such as payment processors and shipping partners, to facilitate our services.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To process and track your shipments, communicate with you about your orders, and provide customer support.
• Account Management: To create and manage your account, send you account-related notifications, and maintain your profile.
• Communication: To send you transactional emails, service updates, marketing communications (with your consent), and respond to your inquiries.
• Improvement: To analyze and improve our website, services, and user experience.
• Security: To detect, prevent, and address technical issues, fraud, and security incidents.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. How We Share Your Information

We may share your information with:

• Service Providers: Third-party vendors who assist us with shipping, payment processing, IT services, and marketing.
• Business Partners: Logistics partners, customs brokers, and delivery agents involved in the shipment process.
• Legal Authorities: When required by law, court order, or government regulation.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. International Data Transfers

As a cargo forwarding company operating between Saudi Arabia and the Philippines, your personal information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your data, including standard contractual clauses and compliance with applicable data protection laws.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Shipment records are typically retained for a minimum of 7 years for tax and legal compliance purposes.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access and Correction: You may access, update, or correct your personal information through your account settings or by contacting us.
• Deletion: You may request deletion of your personal information, subject to legal retention requirements.
• Opt-Out: You may opt out of marketing communications by clicking the "unsubscribe" link in our emails.
• Data Portability: You may request a copy of your personal data in a machine-readable format.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze site traffic, and personalize content. You can control cookie preferences through your browser settings. For more detailed information, please refer to our Cookie Policy.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us, and we will promptly delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website and updating the "Last Updated" date.

10. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact our Data Protection Officer:

MEC
Email: manilaexpressbatha@gmail.com
Phone: +966568051970
Address: Riyadh Saudi Arabia

This Privacy Policy was last reviewed and updated on July 18, 2026.